Privacy Policy

At Playpix Studio (playpixstudio.com) ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. AI AgentDocs is a product developed and operated by Playpix Studio (playpixstudio.com). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI AgentDocs document analysis and chat services ("the Service").

Last Updated on August 24, 2025

Information We Collect

Account Information

When you create an account, we collect:

  • Email address

  • Name (optional)

  • Password (encrypted)

  • Usage preferences

Document Data

When using AI AgentDocs, we process:

  • Uploaded documents

  • Generated chat history

  • Document metadata

  • Analysis results

How We Use Your Information

We use your information to:

  • Provide and improve AI AgentDocs services

  • Process your documents and generate insights

  • Maintain and enhance security

  • Send service updates and notifications

  • Analyze service performance and usage patterns

Data Storage and Security

Your data is stored securely using industry-standard encryption. Documents are processed in memory and not permanently stored unless chat history is enabled. We implement appropriate technical and organizational measures to protect your information.

Data Transmission Security

We employ enterprise-grade security measures to protect your data during transmission:

  • All communications are encrypted using TLS 1.3 (Transport Layer Security)

  • HTTPS protocol ensures secure connections for all website interactions

  • Secure API endpoints with authentication tokens and request validation

  • End-to-end encryption for file uploads and document processing

  • Secure WebSocket connections for real-time chat and notifications

  • Rate limiting and DDoS protection to prevent service abuse

AI Processing Security & Privacy

Your documents are processed with the highest level of privacy and security:

  • AI analysis occurs in secure, isolated processing environments

  • No document content is ever shared with external AI services or third parties

  • All AI processing data is automatically deleted after analysis completion

  • Your documents are never used for AI model training or improvement

  • AI interactions are logged only for service quality improvement

  • 100% private document processing with zero external data sharing

AI & Document Processing Services

We utilize industry-leading AI and document processing services to provide you with the best experience:

  • Anthropic Claude AI Model: State-of-the-art AI chat and document analysis powered by Claude's advanced language processing capabilities

  • Adobe PDF Services API: Professional-grade text extraction and document processing for PDFs and various document formats

  • All API communications are encrypted with enterprise-grade security protocols

  • Your documents are processed securely through these trusted, enterprise-level services

  • No document content is stored, retained, or used for training by our AI service providers

Security Incident Response & Monitoring

We maintain comprehensive security monitoring and incident response capabilities:

  • 24/7 automated security monitoring with real-time threat detection

  • Immediate incident response team activation for security concerns

  • User notification within 24 hours for any security-related incidents

  • Transparent communication about security measures and resolutions

  • Regular security audits and penetration testing by certified professionals

  • Comprehensive incident documentation and continuous improvement processes

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist in operations

  • Legal authorities when required by law

  • Business partners with your consent

Your Rights

You have the right to:

  • Access your personal data

  • Request data correction

  • Delete your account and data

  • Export your information

  • Opt-out of communications

Cookies and Tracking

We use essential cookies to maintain your session and preferences. Analytics cookies are used to improve our service. You can control cookie preferences through your browser settings.

Payment Information and Refund Policy

Payment Data Processing

Payment processing is handled securely through Razorpay. We do not store your complete card details on our servers - only transaction records and payment status are kept for billing and account management.

Billing Information

We collect and store the following billing details:

  • Billing email address

  • Transaction ID and payment confirmations

  • Subscription plan details and activation dates

  • Payment method type (card brand, last 4 digits)

No Refund Policy

Please note that all purchases are non-refundable. We encourage you to review our plan details carefully before completing your purchase.

Data Retention for Billing

Payment and billing information is retained for accounting, legal compliance, and fraud prevention purposes. This data may be retained even after account deletion as required by financial regulations and tax obligations.

Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or service notification. Continued use of AI AgentDocs after changes indicates acceptance of the updated policy.

Contact Information

For privacy-related inquiries, contact us at:

Playpix Studio
Email: playpixstudioai@gmail.com
Product: AI AgentDocs